Privacy Policy

We collect information that you provide directly to us, including: • Account information (email address, display name, and profile picture) • Trading chart images you upload for analysis • Subscription and billing status (which plan you are on) • Usage data and interaction with our services • Technical data (IP address, browser type, device information) We do not collect or store your payment card details. We do not sell your personal information to third parties.

TradeLens AI lets you create an account and sign in using Google (Google OAuth) through Firebase Authentication. When you choose "Sign in with Google", Google shares a limited set of profile information with us, and only with your consent: • Your name • Your email address • Your Google account profile picture • A unique Google account identifier We use this information solely to create and secure your account, identify you when you log in, and personalize your experience. We only request the minimum Google account permissions needed to sign you in. We do not access your Gmail, Google Drive, contacts, or any other Google service data. TradeLens AI's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can revoke our access at any time from your Google Account permissions page at https://myaccount.google.com/permissions.

Paid TradeLens AI plans (Starter and Trader) are billed as monthly subscriptions and processed by our payment provider, Dodo Payments, acting as the merchant of record. • Payments are handled entirely on Dodo Payments' secure, PCI-compliant infrastructure. • We never see or store your full card number, CVV, or bank details. • We receive only what we need to manage your subscription: your plan, subscription status, and a payment/subscription identifier. • Billing and payment data is subject to Dodo Payments' own privacy policy. We use this information to activate your plan, unlock plan features, process renewals and cancellations, and provide support.

Your information helps us to: • Provide and improve our analysis services • Personalize your experience • Send important service updates • Maintain service security • Analyze usage patterns to enhance our platform

We implement robust security measures to protect your data: • Encryption of sensitive information • Regular security assessments • Secure data storage systems • Limited access to personal information • Continuous monitoring for potential threats

We retain your information for as long as: • Your account remains active • Necessary to provide our services • Required by law • Essential for business purposes You can request data deletion at any time.

You have the right to: • Access your personal data • Correct inaccurate information • Request data deletion • Opt-out of marketing communications • Export your data • Withdraw consent

We share limited data with trusted service providers only as needed to operate TradeLens AI: • Google & Firebase Authentication — account sign-in and identity • Firebase (Google Cloud) — secure storage of your account profile and analysis history • Dodo Payments — subscription billing and payment processing • Amazon Web Services (AWS) — AI analysis of the chart images you submit • Resend — transactional emails (such as password resets and support replies) These providers process data on our behalf under their own privacy and security commitments. We do not sell your data or share it for advertising.

For privacy-related inquiries: • Email: privacy@tradelensai.com • Response time: Within 48 hours • Address privacy concerns • Request data-related actions